Troubleshooting



Firewall

Our software requires an internet connection to reach the online license server. Please ensure you allow firewall software permissions for SiNi.

Proxy Server Settings

Please see Proxy server license managerfor more information.

SiNi Configuration

Open this from the 3ds Max Utilities tab, click more and scroll down to SiNi Config.

If for some reason you are unable to open the SiNi tools - off screen for example.

• Open SiNi Desipher - opens the license manager.
• Reset Desipher Position - moves it on to the active screen.
• Reset Forensic Position - moves it on to the active screen.
• Reset IgNite Position - moves it on to the active screen.