---
title: Troubleshooting
slug: troubleshooting
icon: 🛠️
docTags: 
createdAt: 2021-04-23T11:13:08.000Z
---



### Firewall

Our software requires an internet connection to reach the online license server. Please ensure you allow firewall software permissions for SiNi.  

### Proxy Server Settings

Please see [Proxy server license manager](docId\:lHh5nSE-9crT__GAEK8_H)for more information.

### SiNi Configuration


Open this from the 3ds Max Utilities tab, click more and scroll down to SiNi Config.

::Image[]{src="https://api.archbee.com/api/optimize/V78pQS6GN-iP69G52MznY/zD5_zSEvfq0dgj6F_TlsZ_sini-config.jpg" size="30" width="200" height="211" position="center" showCaption="false"}

If for some reason you are unable to open the SiNi tools - off screen for example. 

- Open SiNi Desipher - opens the license manager.
- Reset Desipher Position - moves it on to the active screen.
- Reset Forensic Position - moves it on to the active screen.
- Reset IgNite Position - moves it on to the active screen.