Knowledge Base
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FAQ - Questions?
FAQ - Product plugins

FAQ - Utility plugins

3min

3ds Max unexpectedly crashing when using Scribe and Sculpt plugins?

This is likely caused by the Multi-threading number of threads settings being too great for your PC. To change, open the Config button (located at the bottom of the UI) and set. A setting of 1024 CPU threads is default. Please upgrade to version 1.26 or above.

HDRI - How do I set up my library?

At present, the config is set in the Illumi UI.

Can you suggest how to get started using IgNite?

Have you checked out the Suggested Workflow section for step by step workflow ideas?

Which plugins use multi-threading?

Sculpt Scribe Preflight SiNiScript Sculpt and Scribe have a config button located at the bottom of the UI. Use this to set the number of threads to use to match your PC.

I only use a few plugins in the collection. Can I just buy the ones I use?

Why? The collection is incredible value for nine useful plugins, equivalent to the annual maintenance cost of two to three comparison plugins. If we were ever to sell individually (and we won’t) their cost would increase, meaning it would not benefit everyone. We recommend spending a little time getting familiar with the collection. It’s designed as complementary products that work together, and hopefully, these help docs will assist you!

Why can I not adjust the lights in Illumi in 3ds Max?

You can! As a default we bind everything together so it’s easy to set up and test. If you want to break these links, unfreeze the lights and turn off the bind constraints to detach from Illumi. Keep in mind if you animate the light you’ll need to animate the HDRI rotation as well. Keep in mind you likely get double shadows cast from the sun and HDRI if in different positions.

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